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Student Halls in Birmingham

Tenant Information

Mail Arrangements

All tenants should be reassured that we take all measures to ensure that mail is both delivered and safe. All couriers have been given access to the building so that out of hour parcels may be received. CCTV also covers these areas.

In the event you wish a signed parcel to be collected by ourselves (For reasons such as being a confidential document, Passport, valuable), please get in touch with Courtney@duncan-smithgroup.com to arrange for storage and collection from yourself.

 

Support for Wellbeing and Mental Health

In the case your not feeling well mentally, please use the resources below or contact us directly so that we can assist you.

NHS Information – https://www.nhs.uk/nhs-services/mental-health-services/

University of Birmingham information – https://intranet.birmingham.ac.uk/student/your-wellbeing/mental-health/index2.aspx

Birmingham City University information – https://www.bcu.ac.uk/student-info/student-support/mental-health-and-wellbeing

Aston University information – https://www.aston.ac.uk/current-students/health-and-wellbeing/mental-health-wellbeing

 

Register for Local GP

Registering with a local GP (General Practitioner – doctor) practice will make sure you are able to access healthcare when you need to. A GP can provide support for your mental and physical health, and they are usually the first health service you should contact when you are experiencing a problem.

For further information, please use the link below:

https://intranet.birmingham.ac.uk/student/taking-care-of-yourself/registering-with-a-doctor.aspx

It is recommended that you sign up as soon as you move in.

Cleaning

Cleaning occurs weekly from Monday to Wednesday. We would also ask that you wipe down the hobs after cooking to avoid the cleaners having to spend excessive time cleaning the hobs. This can also result in the hobs tripping at inconvenient times, should lots of water and cleaning product be required.

If the kitchen are found to be unclean or found to be at of point of being unhygienic and a risk to tenants health, a two strike policy will be put in place. Thereafter a charge will be applied to all tenants in the flat should the issue arise on the third strike or subsequent strikes following the third.

 

Kitchen Rubbish

Tenants are also required to remove rubbish. This is not the responsibility of the cleaners. If you find that your flat is struggling to arrange this fairly, please conduct us directly so that we can assist in providing a bin rota for your flat. If issues persists with rubbish, the properties management team will deal with this on a case by case basis.

 

Heating and Hot Water

Heating in all flats is conducted through electric heaters. Each heater has been programmed so that a comfortable temperature is provided throughout the day. Government legislation dictates, that at least 18°C in bedrooms and 21°C living rooms is achieved.

If you feel that the temperature isn’t too a high enough level, please get in touch with us directly.

You can be at risk of being charged for overuse of utilities should you be found to be using excessive amounts.

All hot water at Duncan Smith House is through the use of boilers and therefore you should have a constant supply (Without excessive use). If there are any issues or you don’t have any hot water, please email us.

 

Maintenance

In the event you require maintenance required, please email Hector@duncan-smithgroup.com. When emailing, please provide permission for access to your room. If you require us to provide you notice or would rather set a time, please provide us availability for the next 5 working days.

Common Maintenance Issues

  • Fridge freezers icing over
  • Broken bulbs
  • Hobs Tripping

 

Routine Maintenance

 

Tripping (Loss of electricity)

 

Laundry

Laundry is controlled by a third party company called Miele App Wash. Details to the app can be found on the link below:

https://appwash.com/en

Should you be an international student. You can change the language on the washing machine/dryer in order to make it easier to understand any technical information in regards to the washer/dyers operations.

Wash Price – £3.50

Dry Price – £2.50

In the event you have a fault with your washing or drying, please contact Appwash directly to resolve the issue directly. In the case there is a fault with the machine, appwash will arrange a repair once the fault is reported.

 

Door Entry Code

The code to enter the front of Duncan Smith House is 1590A

 

Emergencies

In the case of an emergency, please call 01926 511915. Emergencies would be classified as anything which is urgent and require immediate assistance. For example, loss of water or electricity, leaks, loss of keys, security issues etc.. If you’re unsure it’s an emergency or not, please call 01926 511915, as the out of hour team has a criteria of what is classed as an emergency.

Please avoid emailing as emails won’t be read out of hours or on weekends.

 

Loss of Keys

If you lose your keys, please call 01926 511915 to arrange for replacements. Keys cost £50 to replace (Keys and fob). There may also may be a security charge (£45) applied for lost keys, should you lose your keys out of hours.

 

Out of Hour Details

Working hours:

Weekdays = 10am – 2:30pm (On site)

Weekdays = 9am – 5pm (Office)

Weekend = Closed

 

Bus Information

Bus information can be found through the link below (Simply enter your location/address and destination):

https://nxbus.co.uk/west-midlands/journey-planning

If you’re looking to use the bus regularly, it may be worth considering a bus pass. Bus passes are also discounted for students. More info can be found below:

https://nxbus.co.uk/west-midlands/tickets-prices/student-bus-pass

 

Limits on devices

Although we don’t have limits dictated in tenancy agreements. We would ask that all tenants use a maximum of 3 devices each on the Wi-fi. This won’t be an issue during off peak times. However, tenants may experience slower speed during peak times if more than 3 devices are used.

 

Waste Collection

Bins are located at the back of Duncan Smith House, in the top right corner of the car park. This is only for general waste and does not require any separation for recycling purposes. Collections are made by Birmingham City Council every Thursday.

 

Inspections

Routine inspections happen quarterly to ensure that their are no maintenance issues or health and safety issues which we wouldn’t otherwise be aware of. All tenants will receive a 7 day and 24 hours notice prior to the inspection taking place.

 

Fire Measures

Fire alarms are located in the kitchen and rooms of your flats. The fire alarms in your room detect smoke and the kitchen alarms detect heat.

These fire alarms are there for your safety. They ensure no only that you will be alerted in the event of a fire but are there to make you and your flatmates aware in ample time to take necessary steps to evacuate the building.

 

What To Do In The Event of a Fire

 

End of Tenancy Procedure – Early

In the case you seek to move out early, please leave your keys in the white box at the end of the laundry room. After which, please email us, to let us know you have moved out and to provide your bank details on where we should refund your deposit.

End of Tenancy Procedure – Final Day of Tenancy

If you choose to leave on the last day of your tenancy, please ensure you do so by 12pm latest (A member of staff will be on site). If wish to have an extension, please email Hector@duncan-smithgroup.com to see if this would be possible. Please avoid delays whenever possible to avoid possible charges. We would also ask that you speak to use in advance if you’re looking to extend your tenancy or have an extension on moving out.

Once you have moved out, please email us with your bank details so that we can arrange a refund.

Deposit Reduction

If your room is unclean, you could face a cleaning charge of £47.50 (£70 for studios) excluding any further damage which may have been caused during the tenancy. Wear and tear is accounted for when applying any damage charges.

 

Complaints & Feedback

We are committed to providing a high standard of accommodation and service to our tenants. However, we understand that issues may arise, and we want to ensure that any complaints are handled promptly and fairly. Because of this, please click here should you have any complaints or feedback.

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